Frequently Asked Questions
Shipping Information
What are your shipping options and delivery times?
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.
Do you ship internationally?
No, we do not currently ship to international locations.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the shipping carrier’s website.
What if I entered the wrong shipping address?
If you realize you entered the wrong shipping address, please contact our customer service team immediately. We can update the address if the order has not yet shipped. Unfortunately, we cannot change the address once the order has been shipped.
Can I ship to a P.O. Box?
Yes, we can ship to P.O. Boxes using standard shipping. Express shipping requires a physical address.
What if my package is lost or stolen?
If your package is lost or stolen, please contact our customer service team as soon as possible. We will work with the shipping carrier to locate your package.
Can I change my shipping method after placing an order?
If you need to change your shipping method, please contact our customer service team immediately. We can update the shipping method if the order has not yet been processed.
Discount Codes
How do I use a discount code?
To use a discount code, enter the code in the designated discount code box at checkout. Click "Apply," and the discount will be deducted from your total order amount.
Why isn’t my discount code working?
There could be several reasons why your discount code isn't working:
- The code may be expired.
- The code may not be applicable to the items in your cart.
- There may be a minimum purchase requirement.
- The code may only be valid for first-time customers.
- The code may have already been used.
If you continue to have issues, please contact our customer service team for assistance.
Can I use more than one discount code on a single order?
No, only one discount code can be applied per order. If you have multiple codes, choose the one that offers the best discount for your purchase.
Do discount codes apply to sale items?
Discount codes typically do not apply to sale items unless otherwise stated. Please check the terms and conditions of the discount code for specific details.
What happens if I forget to use my discount code?
Unfortunately, we cannot apply discount codes retroactively. Make sure to enter and apply your discount code before completing your purchase at checkout.
Do discount codes have an expiration date?
Yes, most discount codes have an expiration date. Please check the terms and conditions of the specific discount code to ensure it is still valid.
How can I get a discount code?
You can receive discount codes by signing up for our newsletter, following us on social media, or participating in special promotions and events. We also occasionally offer discount codes through our email marketing campaigns.
Products and Ingredients
Are your products made in the USA?
Yes, all our products are proudly made in the USA with globally sourced ingredients. This ensures that we maintain high quality and safety standards in our manufacturing process.
How organic are your products?
We strive to use organic ingredients as much as possible. The organic content may vary depending on the formula, but our commitment to using high-quality, natural ingredients remains consistent.
Are your products gluten-free and paraben-free?
Yes, all our skincare products are gluten-free and paraben-free. This makes them safe for individuals with gluten sensitivities and ensures they are gentle and non-irritating for all skin types.
Are your products sulfate-free and silicone-free?
Yes, our products are free from sulfates and silicones. We avoid these harsh chemicals to ensure our products are gentle, non-irritating, and beneficial for the skin.
Where can I learn more about your Charcoal Face Cleanser?
Click the following link to view all Charcoal Face Cleanser FAQs.
Where can I get more information on your Caffeinated Eye Cream?
Click the following link to view all Caffeinated Eye Cream FAQs.
Where do I go to find out more about your Rejuvenating Cream?
Click the following link to view all Rejuvenating Cream FAQs.
Ordering and Payment
How do I place an order?
To place an order, simply browse our product selection, add the items you wish to purchase to your cart, and proceed to checkout. You will need to provide your shipping information and payment details to complete the order.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, plus many more. All of our payment methods are listed on our product pages for your convenience.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within one hour of placing the order. Please contact our customer service team immediately with your order details to request a change or cancellation.
Are there any special offers or bundle deals available?
Yes, we frequently offer bundle deals and special discounts on our products. Check our website’s promotions page for the latest offers.
What do I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or a refund as needed.
Can I create a recurring order or subscription?
Not quite yet, but we're working on it. Once we go live, you'll definitely hear about.
Do you offer gift wrapping or gift messages?
No, we currently don't offer gift wrapping or custom gift messages.
Returns and Refunds
What should I do if I receive a wrong, damaged, or defective item?
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement to be sent to you and provide instructions for returning the damaged item.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, email us at howdy@howdy-shop.com or initiate through our contact page within 30 days of delivery for a full refund.
Note: Not applicable to Final Sales.
How do I start a return?
To initiate a return, please contact our customer service team with your order details. They will provide you with a return shipping label and instructions on how to send your product back.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund to your original payment method.
Miscellaneous
Can women use Howdy products?
Absolutely! Howdy products are formulated with high-quality, non-toxic ingredients that are effective for all skin types, including women's skin. While our brand is tailored to address men's specific skincare concerns, such as thicker skin and shaving irritation, the benefits of our products are universal. Women can also enjoy the deep cleansing, hydration, and anti-aging benefits provided by our Charcoal Cleanser, Caffeinated Eye Cream, and Anti-Aging Moisturizer. Our commitment to using clean, effective ingredients ensures that everyone can achieve healthier, more radiant skin with Howdy products.
Can I make a wholesale order?
Yes, we welcome the opportunity to form partnerships and offer wholesale orders! While you can't place wholesale orders directly through our website, we're happy to assist you. Please reach out to us here:
Let's discuss your wholesale needs and to get more details on how we can work together. We look forward to building a successful partnership with you!
